• PlatinumSf@pawb.social
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        7 months ago

        Sites at that scale that cannot afford errors, downtime, or system breaches operate massive IT teams just to keep the systems running. That’s before even touching Logistics,Advertising, customer service, seller outreach, brand management, human resources, etc, etc. Ebay in 2023 had 132 Million customers. That’s 12,000 customers per employee per year, or 32 customers per employee per day assuming they worked the full 365 solid. A rather lean storefront actually, probably propped up significantly by the labor of their third-party sellers.

        • Ghostalmedia@lemmy.world
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          7 months ago

          I’ve designed, built, and maintained some pretty complex marketplace sites that get that much traffic and have a bunch of independent people dependent on its uptime for income. I can empathize with the “if it ain’t broke, don’t fit it” philosophy.

          That said, eBay smells like it has grown into one of those large companies that require 85 meetings to get anything done. I look at that site and wonder what the hell is going on in that org. Their ratio of people to tech debt just feels off to me.

          That company has felt like it was poorly run for a long time now. They’ve been coasting on inertia.

          • PlatinumSf@pawb.social
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            7 months ago

            I don’t personally disagree, but I don’t know what sort of business challenges they face. Also I should add that 132 Million number isn’t traffic or transactions, that’s verified customers that have made at least 1 purchase. That all being said there is definitely a redesign/restructure/rebase needed, but the ship takes crew to keep it sailing even if it needs remodeled/repaired/etc.

            • Ghostalmedia@lemmy.world
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              7 months ago

              Yeah, I was following. Active users ≠ order or conversion rate.

              Just saying that as someone who builds some pretty busy e-comm marketplace platforms, I have some questions when I see how many people they have and what they’re maintaining.

              Maybe their subsidiaries are inflating those employee numbers.

              • Semi-Hemi-Demigod@kbin.social
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                7 months ago

                I wonder how much of that is overhead from maintaining legacy systems. It’s one thing to use modern tools to build out big distributed applications. It’s another to take something built in the 90s by someone who left the company a decade ago and scale that up to a hundred million users.

                I bet they’ve got rooms full of old machines that used to run critical systems, and that they keep around because they’re the only documentation on how it works.

                (At least it was that way when I worked at MapQuest back in the day.)

      • GiddyGap@lemm.ee
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        7 months ago

        That’s probably what eBay thought as well. And let them go.

        • Ghostalmedia@lemmy.world
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          7 months ago

          Anyone want to take bets on a big dumb consultancy like McKinsey, Deloitte, or EY making the recommendation to clean house?

  • Zuberi 👀@lemmy.dbzer0.com
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    7 months ago

    Yet another company hurting massively for their bad bets in physical office space.

    Silly boomers, it’s 2023.

  • GlitzyArmrest@lemmy.world
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    7 months ago

    We need laws around layoffs, stat. It shouldn’t be legal for execs to layoff a thousand people and still keep their own jobs. It’s their failure that caused the issue in the first place - they’ve been safe for too long.

      • bbuez@lemmy.world
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        7 months ago

        Honestly I am curious what the logistics of a ratio cap between lowest and highest paid employee would result in, say 1:10.

        Now there’s a lot more to consider but I think restricting the impact onto the managements possible pay by layoffs (while also capping their pay) would encourage upper management who cares about their workers and company alike, and also kill the layoff cycle thats used to boost end of year reports

      • GlitzyArmrest@lemmy.world
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        7 months ago

        I mean, I’m not a lawmaker, but ideally if execs do layoffs they should either have to also layoff a certain percentage of upper level execs dependent on the # of people laid off, and/or the company or execs should have to pay fees dependent on the # of people laid off.

        • Mossheart@lemmy.ca
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          7 months ago

          No C suite bonuses if layoff happened within the year and no share buybacks for companies who initiated layoffs in that year either.

        • RadialMonster@lemmy.world
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          7 months ago

          You’re suggesting the government should be be involved in a private business hiring / firing decisions? And pay fee’s also? So if a business is having a down time, they don’t have funds for payroll, you want to fine them? A large project concludes, they lay off those people, they need a fine? So they’ll need to calculate fines into the price they charge for projects?

          • Car@lemmy.dbzer0.com
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            7 months ago

            Maybe look at this another way:

            The government should represent the interests of the people. If the people have shown interest in curbing these layoff behaviors, where thousands of people lose their jobs while management remains in place with no apparent cuts to the top billing, then why would lawmakers not want to translate these interests into legislation?

            I get a reasonable wariness of keeping the government out of private business, but if you have a town of 10 people, all employed by local business owner, and that business owner lays off two people, you have a large percentage of the population affected. If the townspeople enact a local ordinance to prevent this kind of behavior in the future, would they be in the wrong?

            • RadialMonster@lemmy.world
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              7 months ago

              To prevent … what kind of behavior exactly? Firing people? I’m for the government protecting peoples interest, but also a business needs the freedom to hire and fire as they see fit, without beuaracy involved. Maybe you’re more referring to a union?

              how do you know management is not also being fired? Should the ‘people’ be given a list of potential fires and they vote on who the business can fire?

              • Car@lemmy.dbzer0.com
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                7 months ago

                This breaks down as a business grows. When your business employs a significant portion of the local economy, it accumulates soft power that can rival that of local governments, all while having little to none of the accountability or representation that one would otherwise expect.

                Management is likely being fired to an extent, but one used to expect those with the authority and responsibility to be in such a position of power to be held accountable. We’re long gone from the days where a leader would personally take accountability and step down while making unpopular or harmful decisions.

                I don’t have a perfect solution to this but I clearly think something needs to change.

          • Facebones@reddthat.com
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            7 months ago

            It’s easy to screech “nuh uh” at ideas people toss around, where are YOUR solutions that aren’t “Shouldn’t have been part of the 10% laid off, fucking losers! ALL HAIL CORPORATE PROFITS!”

          • GlitzyArmrest@lemmy.world
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            7 months ago

            Yep, that sounds great to me! At least for large corporations. Obviously shouldn’t apply to contractors, but that sounds great.

            • RadialMonster@lemmy.world
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              7 months ago

              you are forgetting that businesses already pay unemployment. That is their ‘fee’ basically. Your unemployment funds come from the payments a business makes during their monthly or quarterly taxes they pay to the state. When they fire anyone , their unemployment payments they have to make increase the following years. Each year the state looks at how many people a company hired / fired and adjusts their payments for the year. And that calculation takes account the last 3 or so years where I am.

  • ElleChaise@kbin.social
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    7 months ago

    This should cover their asses on that big lawsuit they just lost for harassing that poor old couple. Projected profits would be down ~$300m over the period of time they intended to pay this out, I assume, not much of a mathematician. Gross.

  • BigMacHole@lemm.ee
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    7 months ago

    It’s a good thing we haven’t raised their taxes or wages. I heard that as long as we don’t do that they’ll NEVER lay people off or raise prices!

  • AutoTL;DR@lemmings.worldB
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    7 months ago

    This is the best summary I could come up with:


    eBay is following in the footsteps of Google, Discord, Twitch, Unity, and more — by laying off loads of workers this January instead of right before the holidays.

    Despite reporting profit of $1.3 billion last quarter, which it described as “another quarter of solid results,” eBay today suggests that there is a “Need for Change.” Company president and CEO Jamie Iannone writes that “there is more we can do to ensure our success,” and argues that eBay should be a “more nimble” company that “makes decisions more quickly” to position itself for “long-term, sustainable growth.”

    Never mind that last quarter, eBay CFO Steve Priest already said he was “extremely proud of our teams for delivering on their quarterly financial commitments, maintaining prudent cost discipline, and executing key deliverables in support of our strategy.”

    eBay also argues that it hired too quickly, an excuse tech companies have been trotting out for over a year: “While we are making progress against our strategy, our overall headcount and expenses have outpaced the growth of our business,” writes Iannone today.

    It asks that all US employees work from home tomorrow while the company processes this news.

    Incidentally, Iannone’s predecessor — former eBay CEO Devin Wenig — got a $57 million severance package after the company cyberstalked and harassed a pair of its critics, sending them live insects, a bloody pig mask, and a funeral wreath.


    The original article contains 294 words, the summary contains 231 words. Saved 21%. I’m a bot and I’m open source!