• stoy@lemmy.zip
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    4 months ago

    Yep, but that is their problem, I have it logged that I gave them the tool with instructions on how to use it, with them dismissing it, even when I followed up on it.

    I won’t work myself up over a user who is not interested in solving their issue.

    Now obviously in real life I would remote in and run the tool for them, but there have been time when they have been unwilling to do that due to some pointless reason, that’s fine, I have logs showing that I tried.

    • BCsven@lemmy.ca
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      4 months ago

      Yeah, sometimes we can’t remote in due to IT policy or ITAR data. And I was just being dramatic with the comment, it just boggles my mind that they will just keep calling back without even trying to help themselves. Even scheduling a call…“I don’t have time for a call I just want it fixed” LOL