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While I agree, it is important to note that Valve is a private company. When you don’t have to please shareholders and do absolutely everything to increase revenue, there is possibility for a level-headed leader that keeps the company customer friendly.
But if anything changes (greed takes over or leadership changes), it could still turn.
After a screening of The man who stare at goats, me and my friend were walking out of the theater silently, and as we approached a corner, we both had the same idea. Without a word, we both walked into the wall. It was pretty hilarious - for us.